Welcome to Clockwise’s Payment Waiver facility


What is Payment Waiver?

Payment Waiver is a condition incorporated into your loan agreement with Clockwise, whereby your Lender will waive any regular repayments that fall due while you are unable to work entirely due to an event covered by the Waiver. Your loan terms and conditions will detail whether you can request a Waiver for Accident/Sickness and/or Involuntary Unemployment and will confirm the number of months that you need to be not working to qualify and the maximum number of payments that will be waived for each instance.

What do I do next?

The following screens will take you through the information that we need to collect in order to assess your entitlement to a payment waiver. We will ask you to enter your personal details and some information about the dates and circumstances of your accident/sickness or unemployment.

The process should take you around 10 minutes to complete. Please be aware that you will need to complete all screens and click on “Submit” in order for your data to be saved; if you do not reach this point and your screen is left inactive for more than 20 minutes you will lose any details entered and need to start again. It will be helpful if you can have any sick notes or documentation relating to your accident/sickness or unemployment to hand before you proceed as this will help to speed things up.

Alternatively, you can register your request over the phone by calling us on 0330 134 8489

Who can I contact if I have a query?

If you have any queries on how to use this facility or you wish to check the progress of your request please call us on 0330 134 8489.

*Please be aware that calls may be monitored or recorded for training purposes. The helpline is open Monday to Friday from 9.00 am to 5.00 pm (excluding Public Holidays).

Regulatory status

Clockwise Credit Union Ltd operates this website and is authorised by the Prudential regulation authority and regulated by the Financial Conduct authority and the Prudential Regulation authority. Members of the Financial Services Compensation Scheme, the Financial Ombudsman Service and ACBUL. Registration number 213498